Home › Who it's for › Real estate agencies

For Real estate agencies

Which listing keys are out, before you lock up

Open homes, buyer inspections, building reports, photographers. On a busy Saturday a set of listing keys can pass through four hands, and the only record is whichever agent remembered to write in the book.

Start your free trial From $39.95 a month · 14 days free · cancel any time

The vendor’s key went out with a buyer’s agent on Saturday, and the lockbox code is on a sticky note somewhere.

An open home is a poor time to discover a listing key never came back.

Built for keys.
Works for anything you need back.

The usual trouble

What goes wrong, and what happens instead

Three things Real estate agencies say constantly — and what the register does about each.

1

Saturday afternoon, and three sets unaccounted for

The board shows what is still out, who has it, and when it was due — so the last one to leave knows what to ask about rather than hoping.

2

The buyer who kept the key

Anybody outside the agency is recorded with a name and a phone number, and gets the reminder themselves. Most keys come back before anybody in the office notices they were late.

3

The set an agent keeps permanently

Some keys live in a car boot and are meant to. Signed out as permanent, they stay recorded against whoever holds them without turning red every night — so the overdue list stays a list of things that are actually late.

Not only keys

What Real estate agencies track with it

Anything that leaves a counter and is meant to come back. Each item is its own record, with its own history.

●Listing and vendor keys
●Lockboxes and their codes
●Alarm fobs and remotes
●Office and display suite keys
●Sold-file keys awaiting settlement
How it works

Know who has what. Chase it automatically. See it at a glance.

Know who has what

Every item is signed out to a person — a staff member, a contractor, a tenant, with a phone number. Two taps at the board or on a phone, and the record is made as it happens rather than written up later from memory.

It chases them for you

Anything past its due time texts and emails whoever has it, by itself. Most things come back before anybody in the office has noticed they were late — and nobody has to make the awkward phone call.

See what is out at a glance

One board shows everything that is out, who has it, and how long it has been gone — overdue in red. The question at five o'clock is answered by looking, not by asking everybody in the room.

Simple pricing

One flat monthly fee. No hardware to buy.

Every plan includes email reminders, full audit trail, overdue alerts and reporting. SMS reminders are pay-as-you-go — top up credits anytime. Cancel anytime.

Single Office

For one office or site
$39.95 / month
  • 1 office
  • Unlimited keys & users
  • Email reminders included
  • Pay-as-you-go SMS credits
  • Full audit trail & reporting

14-day free trial

Start free trial
Most popular

Small Group

For groups of up to 4 offices
$79.95 / month
  • Up to 4 offices
  • Everything in Single Office
  • Central multi-site dashboard
  • Per-office key registers

14-day free trial

Start free trial

Multi Office

For groups of up to 9 offices
$159.90 / month
  • Up to 9 offices
  • Everything in Small Group
  • Consolidated reporting
  • Priority support

14-day free trial

Start free trial

Enterprise

For 10+ offices
Let's talk
  • 10+ offices
  • Volume pricing
  • Onboarding support
  • RFID scanning (coming soon)
Contact for price

Prices in AUD per month. Email reminders are included; SMS reminders use pay-as-you-go credits you top up as needed.

Before you start

Questions we are asked

Do I have to buy anything?
No. ItemTrak works with the key cabinet or hook board you already own - there is no cabinet to buy, nothing to mount on a wall and no installer to book. If your keys hang on hooks today, they can hang on the same hooks tomorrow.
Do I need to install software?
No. It runs in a web browser, so it works on the office computer, a phone at the front counter and a tablet in the car without anything to download or update. Signing in is done with a Google account, so there is no new password to remember.
What happens when the 14 days are up?
The plan you chose starts, at the price shown on the pricing table. Nothing is charged during the trial - PayPal holds the payment method from the start, which is what lets the subscription begin without anybody having to remember to set it up, and the first payment is taken the day the trial ends.
Can I cancel?
Any time, from the Business screen, without asking anybody. Everything keeps working until the end of the period you have already paid for, and nothing further is taken. Your keys, your people and your history are kept for 90 days after that in case the cancellation was a mistake, and then deleted.
Where is my data kept?
The application and its database run in Singapore, the nearest region to Australia, which is what keeps the service quick for the offices using it. Text messages go through an Australian provider. We take backups. The privacy policy lists every company that touches your information and what each of them gets.
What do the text messages cost?
Email reminders are included in every plan at no extra cost. Text messages are pay-as-you-go: you top up a balance and each text comes out of it at the rate for wherever it is going. Nothing is charged for texts you do not send, and there is no monthly minimum.
How many keys and people can I have?
As many as you like. Plans are priced by the number of offices, not by keys, staff or contractors - so a busy office pays the same as a quiet one of the same size, and nobody has to think about a limit before adding a key.
What if I have more than one office?
They sit on one screen, each with its own keys, its own people and its own history, and you can move between them without signing out. Keys can be handed back at any of your offices if you switch that on.

Something not answered here? Ask us — we answer the same day.

Try it on your own keys for two weeks

Set up your board, sign a few things out, and see whether the chasing stops. From $39.95 a month afterwards. Cancel any time during the trial, and there is nothing to install.

Start your free trial Ask a question
Also built for

Other trades that sign things in and out