Refund Policy

The short version

Try it free first, cancel whenever you like, and if we have got something wrong we will sort it out. We would rather refund somebody than argue with them.

The free trial is the trial

Every new subscription starts with a free trial, and that is there so you can find out whether this suits you before paying anything. Use it.

Cancel before the trial ends and you are charged nothing at all.

Monthly subscriptions

Cancel at any time. Your subscription runs to the end of the month you have paid for and is not billed again.

We do not refund part of a month, because you keep the service for all of it.

Yearly subscriptions

If you cancel within 30 days of a yearly payment, tell us and we will refund it in full.

After 30 days, a cancelled yearly plan runs to the end of the year you have paid for. We do not refund the remainder, but you keep the service for all of it.

Text message credits

Credits are bought in advance and are not refundable once bought, because they are consumed as messages are sent and we pay the carrier for each one.

In exchange, they do not expire while your subscription is active. Buying a larger pack is never a gamble on using it up before some deadline.

If credits were taken for messages that plainly never left our system, we will put them back. Tell us which ones.

When we refund without argument

• You were charged after cancelling.
• You were charged twice for the same thing.
• You were charged the wrong amount, or in the wrong currency.
• A fault at our end stopped you using the service for a meaningful stretch of the period you paid for.
• You signed up by mistake and have not really used it. Tell us within 30 days.

Your rights under the Australian Consumer Law

None of the above takes away the guarantees you have under the Australian Consumer Law, and nothing here limits them. If the service is not fit for purpose, does not match how it was described, or fails in a major way, you are entitled to a remedy — and where the failure is major that includes cancelling and getting your money back.

If you are a consumer outside Australia, the equivalent protections where you live apply in the same way.

How to ask

Email billing@itemtrak.com from the address on the account, and say what was charged and what went wrong. We will answer within 5 business days, and a refund we agree to goes back through PayPal to the account that paid, usually within another five.

Please talk to us before raising a dispute with PayPal or your bank. A chargeback suspends the subscription automatically while it is investigated, which is almost never what somebody actually wanted.